Technical Assistance Center        

  techsupport@vnssystems.com

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 The VNS Technical Assistance Center (techsupport@vnssystems.com ) is available to all customers who need technical assistance with a VNS product or solution.  VNS guarantees a response to your inquiry within 24 hours.

 VNS inquiries are categorized according to the urgency of the issue:

• Priority level 4 (P4)—You need information or assistance concerning VNS product capabilities, product installation, or basic product configuration.
• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
• Priority level 2 (P2)—Your surveillance system is severely degraded, affecting significant aspects of security risks. No workaround is available.
• Priority level 1 (P1)—Your surveillance system is down, and a critical impact to business operations and security risks will occur if service is not restored quickly. No workaround is available.