Technical Assistance Center  
The VNS Technical Assistance Center (techsupport@vnssystems.com) is available to all customers who need
technical assistance with a VNS product or solution.  VNS guarantees a response to your inquiry within 24
hours.  Phone and email tech support is available for as long as you own your VNS product and at no cost.

VNS inquiries are categorized according to the urgency of the issue:

  • Priority level 4 (P4)—You need information or assistance concerning VNS product capabilities, product
    installation, or basic product configuration.
  • Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired,
    but most business operations continue.
  • Priority level 2 (P2)—Your surveillance system is severely degraded, affecting significant aspects of security
    risks. No workaround is available.
  • Priority level 1 (P1)—Your surveillance system is down, and a critical impact to business operations and
    security risks will occur if service is not restored quickly. No workaround is available.
Warranty And Returns
Technical Support
VNS standard warranty term is three years unless stated otherwise in specific product documentation.  Please
click here for a copy of our warranty policy.  It is highly recommended that all Network Video Recorders (NVRs),
storage products and view stations be installed with a Uninteruptible Power Supply (UPS) to protect sensitive
electronics from power surges and disruptions.  Failure to do so voids the product warranty.

If you have worked through an issue with VNS Technical Support and need to return a defective component,
please use the below form
RMA Form
* Required Field
Your name:
*
Email:
*
Company:
VNS Product Number:
Subject:
Issue description, component & serial number:
*
ViSTA Networking Solutions
Copyright © 2011 ViSTA Networking Solutions